After receiving your order confirmation email, order(s) are processed within 1-3 business days (excluding weekends and holidays). When your order ships, you will receive an email notification from Ship Easy, including a tracking number you can use to check your status.*While we currently only ship to the US, we are actively working on expanding our shipping services to other countries. We appreciate your patience and look forward to serving you internationally soon.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US Warehouse are shipped through USPS.
Shipping time is subject to variation based on the destination and warehouse location. Please be aware that during high-demand seasons, the estimated delivery time may be extended. We appreciate your understanding and patience during these times. :
*This doesn’t include our 2-5 day processing time.Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 48 hours, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Orders can be canceled until they are shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I've been researching micro needling kits for awhile after seeing all the great results others have experienced. Putting needles on my face was a little scary but I decided to give it a try. After just using the derma roller once I was very happy with the results the next morning, my face was very smooth and bright. I plan to use it once a week and hope to see more great results.
I love all the different sizes of this kit. There are so many areas on the face that need smaller heads, as well as larger areas that need larger heads. Also, I really like to use the silicone scrub head to clean my skin deeply before the procedure. I really love the way my skin glows afterwards! Definitely a good purchase to improve skin.
I’ve been using derma rollers for sometime now and was so happy to find a compact all-inclusive pack like this. The quality is superior and has different heads for different body parts. The little box keeps it clean and hassle-free. I highly recommend it.
Easy to use and felt like it was really working when I applied my lotion. Can't wait to see in a month what my face looks like.
The needles actually are more painful than I anticipated.
Amazing product, I couldn’t have been more happy with the quality and results. I absolutely recommend it! So worth the money.
Absolutely love this and the results are noticeable within 24 hours!
It’s a nice product, so easy to use, and I actually had one before. However, this roller squeaks when I use it, but it’s only used for about two minutes a day, you kinda deal with it.
I LOVED this product!
This is my first dermaroller and so far I am very pleased with it.