Refunds & Returns Policy

Order Cancellation

Orders can be canceled until they are shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours.

REFUNDS

Your satisfaction is our #1 priority. We want you to shop confidently, so we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described. Our highest priority is to make you happy.

Everyone who shops on Zelora receives the following guarantees:

• Full refund if you don’t receive your order
• Full refund if your order does not arrive within the guaranteed time (14 business days, not including 1-3 business days processing)
• Full or partial refund if the item is not as described

Full refunds are not available under the following circumstances:

• Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address)
• Your order may not arrive due to exceptional circumstances outside our control (e.g., delayed by a natural disaster).

All our products are backed by a 60-day money-back guarantee. Just send us a message on the Contact Us page, and we will refund the purchase price.

RETURNS

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund—no questions asked! You should only return it at your expense.

Please contact us first, and we will guide you through the steps. We are always ready to provide the best solutions!

*Please do not return your purchase to us unless we authorize you to do so.