After receiving your order confirmation email, order(s) are processed within 1-3 business days (excluding weekends and holidays). When your order ships, you will receive an email notification from Ship Easy, including a tracking number you can use to check your status.*While we currently only ship to the US, we are actively working on expanding our shipping services to other countries. We appreciate your patience and look forward to serving you internationally soon.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US Warehouse are shipped through USPS.
How long does shipping take?
Shipping time is subject to variation based on the destination and warehouse location. Please be aware that during high-demand seasons, the estimated delivery time may be extended. We appreciate your understanding and patience during these times. :
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 48 hours, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order Cancellation
Orders can be canceled until they are shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order does not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order may not arrive due to exceptional circumstances outside the control of Marvelion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I’m so happy with this set, I’m not sure I want more piercings so this is a great opportunity to wear it for some parties or something. They are comfortable to use, I almost don’t feel them. I was afraid I’ll lose some, but I haven’t (yet :)))
Amazing I love them I had to adjust mine tho as I have really thin ears it didn’t seem to break 4 of them require and actual piercing though
These are so cute I love the gold and how well made they are! They didn’t irritate my skin or even discolor my skin after swimming!’
Like this set sooo much! They are bright and cool, and I like that there are so many of them at once, so I don’t need to buy more
As I am afraid to do more piercing I was looking for something like these, and it is a perfect set for me!
I’m not sure I’ll wear them all th the same time, but the variety is nice, gonna mix them
these are so cute but i thought more of them would be cuffs lol, but adorable anyway
They didn't look very good on me plus most of the ear cuffs are only for one ear
Love them they are so cute and very stylish. 10 out of 10 recommend!!!!!!❤️
Fashionable and stylish, they are absolutely what I wanted and expected.
they are so cute!!! some of them are really big and don’t fit my ear
They’re comfortable and cute! Look real and don’t pinch!
love this set , good variety to mix and match with
Lovely earring 😍 I can’t wait to wear them
Quite uncomfortable but still looks good
Super nice and quality is really good
Great quality and same as picture
So nice. I am in love😍