Business days are Monday–Friday, excluding U.S. holidays.
Processing
Orders ship within 1–2 business days from our U.S. warehouse.
Transit time
Standard delivery is 3–5 business days after your order ships. Carrier timelines may be extended during peak seasons or in the event of severe weather conditions.
Tracking
When your order ships, you’ll receive a ShipEasy email with your tracking number.
Please allow 24–48 hours for tracking to activate.
If your order hasn’t arrived within 7 business days of the shipping confirmation email, please don’t hesitate to contact support@zelora.shop with your name and order number.
Shipping area
We currently ship within the United States. (International shipping coming soon.)
Split shipments
Items in the same order may be shipped in separate packages to expedite delivery. You’ll get tracking for each package.
Address & delivery issues
We ship to the address provided at checkout. We can’t reroute packages once they have been shipped.
If your package arrives damaged or missing items, please email support@zelora.shop within 48 hours of delivery with your order number and photos so we can assist you.
